Shiftal Introduces Chat Support Feature — Everything You Need to Know
In a bid to make our support system more robust & fulfilling, Shiftal is proud to introduce the Chat Support feature, which brings us one step closer to meeting our clients’ expectations for quick & proper resolutions of queries.
Also, the integration of the chat support features makes Shiftal one of the first crypto exchanges to do so.
“We at Shiftal strive hard to build an all-inclusive and a robust crypto exchange platform that is not only secure but also cares for its users. With the integration of the newest chat feature, Shiftal users now have multiple options to get in touch with our diligent support team for help with disputes and other issues on the platform,” says Rishabh, founder & CEO of Shiftal.
What is the Shiftal Chat Support Feature?
Normally, when you need help from the support team with an issue, you might need to wait for some time before the team provides a resolution. But, in case if you can’t wait or need an instant resolution, you can use the Chat Support feature of Shiftal.
As the name suggests, the Chat Support feature is an option for Shiftal users to chat with the support team/admin directly for a quicker resolution of their ticket. The chat option can be accessed from the Support section in the user dashboard. Users can submit a request and later check their ticket history where they can also see an option to chat with the support team.
It allows users to connect in real-time with a Shiftal support executive and get an immediate resolution to their concerns related to trading on Shiftal, instead of having to wait for hours to get a response.
Besides Chat Support, Shiftal also offers a number of other ways for platform users to get support from the team for quick & efficient resolution of their issues. These include online support on the website (create a ticket), the first-of-a-kind Callback Request features, and the Shiftal blog.
How to use chat support on Shiftal
All Shiftal users & traders can use the chat support option in case they need help with a trade or simply want to ask a question to the support team.
To use the Chat Support option on the Shiftal website, follow this simple procedure:
Step 1: Log-in to your Shiftal exchange account at www.shiftal.com/login.
If you don’t already have a Shiftal account, create one here https://www.shiftal.com/register
Step 2: After log-in, you’ll be redirected to the dashboard. Here, in the support section, you can create a new request/ticket detailing your concern. Normally, it might take up to 24-hours for the team to resolve your issue and revert back to you.
Step 3: For a faster resolution, you can go to Ticket Summary and click on the Chat option to chat directly with the admin. The chat option is available only for users who have already submitted a ticket.
Besides callback requests, chat support is the fastest way to get in touch with the Shiftal support team. The average wait time is less than 1 minute. Depending on the situation and how urgently you need the support, you can use the chat support feature on the website.
Original Source: https://www.shiftal.com/blog/shiftal-introduces-chat-support/
